OfficeJet 4630 New firmware

[SMZZ]

Hi all,

I am facing the following issue : My printer no longer accept third party ink cartridges, I know that others printers had the same issue and a new firmware had been released in october 2016 to solve this issue.

Unfortunately, there is no firmware solving the issue on my model. ( officejet 4630)

Is there a way to downgrade my printer or should I wait for a new firmware?

Many thanks,

regards,

Sam

[Jeet_singh]

Hi @SMZZ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the Ink cartridge error on your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

After reviewing your post, I did go through the support page and found that your printer is not listed in the effected printers. For more information, please follow this link: Click here

If you are having issues, let's try these steps here to resolve the issue.

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Next thing, I would suggest here is to try a different set of cartridges, for better use, I would recommend you use HP ink cartridges.

If the issue persists, you can contact the cartridge manufacturer for more assistance.

For further assistance, please follow the steps suggested in the support document for - 

HP Printers - 'Used or Counterfeit ink cartridge Detected' or 'Counterfeit ink cartridge Advisory' E...

A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ...

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[SMZZ]

Hi Jeet,

Unfortunatly, it doesn't work. It still says "The indicated cartridges are not intended for use in this printer" ..it's the black cartridge but that cartridge was working fine last week. 

Any other solution?

Many thanks for your help,

Smzz

[Jeet_singh]

Hi @SMZZ,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue. I would personally suggest this could be a printer hardware failure. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[SMZZ · Accepted solution]

Hi,

I think the issue is : if you use a generic cartridge is in fact a genuine cartridge which has been re-filled so it has already been used => the "head" may have been "damaged" due to intensive use.

I bought another cartridge( still generic)=> problem solved.

Many thanks @Jeet for your help.

Smzz

[The_Fossette]

Hi @SMZZ,

I am the The_Fossette. It looks like you were interacting with @Jeet_singh, but he is out of the office today so I'll take over from here.

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Take care!

Cheers!