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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- OfficeJet 4630 "incompatible cartridge" error

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01-23-2020 10:23 AM
My OfficeJet 4630 keeps issuing an "incompatible cartridge" error message. I tried reseating the cartridges, cleaning the contacts, and replacing the cartridges. Still no luck. The problem came out of nowhere. Any help would be appreciated.
THANK YOU!
01-27-2020 12:29 PM
@FourQuartets I have a few steps to help resolve this issue:
Step 1: Verify the ink cartridge numbers
Make sure the ink cartridge numbers match your printer and country/region.
Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.
If the error persists, continue to the next step.
Step 2: Reset the printer
Reset the printer to recover from printer failures.
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With the printer turned on, disconnect the power cord from the printer.
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Unplug the power cord from the power source.
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Wait 60 seconds.
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Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
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Turn the printer on.
If the error persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
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