OfficeJet 4632 suddenly displayed an error code then shut down and won't power on

[MDuff]

My 4632 has been working fine, then suddenly now it displayed an error message, but before I could note the error code it shut down and will not power up. I have completely disconnected the power for 5 minutes and reconnected but still won't power up. I have plugged it into a different outlet, same result.

[Anand_Andy]

Hi @MDuff,

Welcome to the HP Support Community

I understand you are facing a power-related issue with your HP Officejet 4632 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

If the issue persists, then please follow the steps mentioned in this document: HP printer does not turn on
 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MDuff]

As I stated in my initial post, the printer lost all power and shut down, and will not turn on. So the first bullet point of your suggestion, "With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet," is irrelevant.

I followed the remaining steps you suggested, but the printer still will not power up. It is now simply a brick.

[Anand_Andy]

@MDuff,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!