OfficeJet 4650 63XL black cartridge suddenly incompatible

[TomB30]

My printer suddenly stopped printing, despite the ink level showing at least half full on both the Tri-color and Black cartridges. I followed the troubleshooting steps including cleaning they contacts with distilled water. So as a last resort, I purchased a 63XL package that contained both the Black and Tri-color cartridges (I only use HP print cartridges). When I put them in the printer, they worked right away. A week later I am trying to print and now I have an error "Incompatible Cartridge"  - The indicated cartridges are not intended for use in this printer.  So once again I have followed the trouble shooting steps and have determined that it is the Black 63XL cartridge. If I put the old black cartridge in, the error goes away, but it still will not print black. I removed the Black cartridge all together and the printer works fine in single cartridge mode with the new Tri-color 63XL.  Seems like a bad Black 63 XL cartridge??

[sandytechy20]

@TomB30

Welcome to HP forums, I see that you are getting incompatible ink cartridge error.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[TomB30]

I will call them this morning. Tried to put in my serial number yesterday from a printout (HP Configuration Report) and it said that my serial number could not be found. So this morning I grabbed the printer and found that the serial number on the printer was 4 characters shorter than what the printout said. That number is found, so like I said I will call them this morning once they are available at 8:00AM.

Thank you.

[TomB30 · Accepted solution]

Talked with Support. They had me repeat the troubleshooting steps. The cartridge failed again, so they are sending me a new 63 XL Black cartridge.  Hopefully that will correct the problem.

[sandytechy20]

@TomB30

Thanks for the reply.

Good to know that they are replacing the black cartridge.

Feel free to contact us in future if you need any assistance.

Cheers.