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‎09-12-2021 05:47 PM

HP Recommended
Product: OfficeJet 4650
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am getting on my OfficeJet 4650 error message: "Remove and reinstall indicated ink cartridge ..."

Cartridges about 75% full.

Already tried all that I found on the web: unplugging for >60 sec, cleaning manually cartridges and contacts inside the printer.

Buying a new set of cartridges color and black = price of refurbishing printer on Amazon.

If I can't fix it I would buy a new printer but not HP anymore.

Question to HP support - what else can I do to fix the problem and get my confidence back in HP Printers?

Please replay ASAP I need my printer back. 

Thank you.

Sam.

Category:
5 people had the same question
3 REPLIES 3

‎09-15-2021 01:52 PM

HP Recommended

@Sandac2

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding a set of ink as this could either be a cartridge or a printer issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎10-11-2021 11:17 AM

HP Recommended

Have you been able to fix the problem? I'm having it as well.  I've tried every "fix" tip and nothing has worked. I also bought 2 new HP ink cartridges in the process trying to make sure it wasn't just a cartridge issue so now I'm out nearly $100 (the cost of the printer) in ink that I won't be able to use if I end up having to buy a new printer. Argh!

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‎10-12-2021 09:10 AM

HP Recommended

@10Puddles

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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