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‎12-11-2020 09:39 AM

HP Recommended
Product: OfficeJet 5258
Operating System: macOS 10.13 High Sierra

Printer was working perfectly...until it suddenly wasn't. Cannot get it to print black, whether it's 'print test page', copies, emails, docs, nothing. I've tried: cleaning cartridges, fresh cartridges, tried another OfficeJet 5258 printer, switched cables, reinstalled driver, removed and reinstalled printers, shut down, restarted, etc. etc....all multiple times. Spent hours with Apple support but was told it's the printer, not the iMac.  I have seen this question, or similar, elsewhere on the HP Community but nowhere have I seen a resolution or explanation. What is happening here?

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1 person had the same question
1 REPLY 1

‎12-22-2020 03:32 AM

HP Recommended

@JJM1984, Welcome to HP Support Community!

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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