OfficeJet 6600 won't connect with new Dell to print or scan

[BolderBoulder30]

I got a new Dell and now I can't get my laptop to do a variety of functions with my Officejet 6600.

I can't print wirelessly, so right now I'm using a cable.

I can't get it to scan, even with the cable.

We've downloaded all of the drivers. Reset everything we can find. Ran all the available diagnostics. I've even had my IT help team try to make it work for the last four days without success. 

How do I get it to scan?

Is there even hope to get it to work wirelessly anymore?

Thanks

[Kumar0307]

@BolderBoulder30, Welcome to the HP Support Community!

Try making a standalone copy and check if that works. 

For now, let us try these steps:

Connect the printer to a wireless network:

1. On the printer screen, go to Setup > Network > Restore network defaults > yes
2. Go back to Network menu > Wireless > wireless setup wizard > choose your network.
3. Once the printer is connected to a wireless network, the blue wireless light on the printer will become steady.

Install the HP Full-featured driver

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing and scanning.

Let me know how this goes.

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