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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-03-2020 12:10 PM

HP Recommended
Product: OfficeJet 6958 All in one printer
Operating System: Microsoft Windows 10 (64-bit)

OfficeJet 6958 Black ink stopped printing after new cartridge installed.

3 REPLIES 3

‎02-03-2020 01:00 PM

HP Recommended

@Rhys67 

Hello,

Do you use genuine HP ink cartridges?
Are you enrolled the HP Instant Ink service?

In order to palliate this incident, please follow the instructions of the HP link Black or Color Ink Not Printing, Other Print Quality Issues.

Please update the printer firmware as follows:

  1. From the printer's front panel display, touch the Wireless icon () to retrieve the printer's IP address.
  2. Launch a web page, then type this address in the address bar and press Enter. The printer's Web interface opens.
  3. Click Tools tab, and then develop Printer Updates, and then Firmware Updates.
  4. Click the Check Now button to install the latest firmware update.

I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-04-2020 09:10 AM

HP Recommended

Thanks.  However, yes, two fresh genuine HP cartridges.  Yes, reinstalled drivers and firmware...twice.  Cleaned the print heads, twice.  Rebooted computer and printer, twice.  No, nothing helped.  We had a lot of power outages and surges lately.  Probably fried something by not shutting down the printer properly.  Now four months past warranty.

Don't have time to mess with it anymore. Turning it into a boat anchor and buying a new one. 

Regards.

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‎02-04-2020 09:20 AM - edited ‎02-04-2020 09:21 AM

HP Recommended

@Rhys67 

Thanks for your return,

I sent you a private message with a procedure to reset the printer. I appreciate that you do not publish it in the community in public.

 

In case of need, please do not hesitate to contact us.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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