OfficeJet 6978 misaligns when printing card stock

[Auntmarsa]

The specs on the HP OfficeJet Pro 6978 state that it can print 110 card stock, however, when I attempt to print, it seems to hold the paper, lose the top margin, and start printing at the very top of the page.  In other words, on a document where there is a 1" margin at the top, it prints a 0" margin.  Where there is a 2" margin, it prints a 1" margin.   Unfortunately, my project is very specific about where things should be printed on the page and the printer is cutting off the top part. 

[Raj1788]

@Auntmarsa

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Is the printer printing fine with the regular document?

Did you try to print from the different application?

Have you tried any troubleshooting steps on your own?

Use this link: www.hp.com/contacthpwww.hp.com/contacthpwww.hp.com/contacthpwww.hp.com/contacthp for the Print Driver Settings Guide.

Use this link: https://support.hp.com/in-en/document/c03890386 for Creating Custom Paper Sizes.

Keep me posted!

Have a great day:)

[Auntmarsa]

Thank you. Unfortunately, the first link it's not working.

Yes, I did troubleshoot. It prints normally on 67# card stock but prints too high on 110#.

I tried printing from multiple programs with the same result.

Thank you again for your response.

[The_Fossette]

@Auntmarsa,

I am responding on behalf of @Raj1788 as he is out for the day. It is great to have you back and your patience is greatly appreciated.

Have you tried creating a custom paper size suggested by Raj1788?

I recommend you try making a copy and check whether you are facing the same issue. 

Meanwhile, I recommend you update the printer firmware following the steps in the below artilce and check if it helps.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Auntmarsa · Accepted solution]

Thank you both.  I got tired of messing with it and wasting paper so I bought some lighter card stock.  I believe the specs are inaccurate stating that it can print 110# card stock.  

Have a good evening and thanks again for trying. 

[DavidSMP]

@Auntmarsa,

I read your post and thanks for the quick response. it is nice to hear from you again and your efforts are greatly appreciated. As @The_Fossette is out for the day, I am responding on his behalf. I am happy that it is printing on lighter card stock and the issue is resolved.

Thanks and have a blessed week ahead.