OfficeJet 7612 printer Failure

[Larry304]

I just updated to a new computer with Windows 11. My printer is now giving me this message: "Printer Failure. There is a problem with the printer or ink system."

I've gone through the restarts and resets, and nothing helps. What can I do?

[zoey7886]

@Larry304, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding an "There is a problem with the printer or ink system" error message!   

We're thrilled to have the opportunity to assist you and provide a solution.    

Try these steps:   

Check for obstructions in the carriage path  

Clear obstructions from the carriage area inside the printer.  

With the printer on, disconnect the power cord from the rear of the printer.  

Open the door to access the carriage inside of the printer.  

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.  

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps. 

Close the carriage access door.  

Reconnect the power cord to the rear of the printer, and then turn the printer on.  

Take care, and have an amazing day!    

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Regards,