• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-07-2024 03:25 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

Hi! So my OfficeJet 8610 was working fine until earlier today when it said Printer Failure and I can't go back or do anything to get it going. I have done the soft reset; turn off and unplug for 60 second, plug back in and reboot. That did nothing. I used HP Smart to assess it and it says it is fine, but shows the Printer Failure on main screen. Is there a factory reset that I'm missing? Thank you in advance for your help.

Category:
4 people had the same question
3 REPLIES 3

‎03-07-2024 09:00 PM

HP Recommended

Try the hidden menu reset

 

You may need to do a factory reset
https://www.webcartridge.co.uk/blog/how-to-reset-the-hp-officejet-pro-8600-and-8610-printers

The secret menu video if the above does not work
https://www.youtube.com/watch?v=nDCSPwlQMPU

Video showing WiFi connect. Step 2 uses the pushbutton WPS method
https://www.youtube.com/watch?v=yYlg0gCuzcU

Full feature software (8600 N911n)
https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/Full_Webpack-1312_1-OJ8600_Full_Webpa...

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎03-09-2024 02:57 PM

HP Recommended

Unfortunately I'm stuck on a screen that just says Printer Failure.

Was this reply helpful? Yes No

‎03-10-2024 09:08 AM

HP Recommended

Contact HP's support line.  Maybe the firmware in your printer has a different way to do a hard reset.  If so, please post the info here.  

 

Click here for world-wide contact info

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.