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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- OfficeJet 8710 jams on larger photo paper

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05-04-2025 11:36 AM
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11
Cannot print on cards or photo paper bigger than 5x7 even though paper's weight is within printer's specs. 8 1/2xv11 jams while 5x7 with same specs does not.
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