OfficeJet 8730 screen goes blue, error code B8BC47F6 appears, and icons flash

[andrewgj]

When I try to print, OfficeJet 8730 screen goes blue, error code B8BC47F6 appears, and icons flash. Printer seems to need a serious reset but I don't know how to do that.

[Nal_NR · Accepted solution]

Hi @andrewgj,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[phfiri]

Hi,

as I encounter the same problem with OJ8730 Printer (Error Message B8BC47F6), please send me instruction for (semi-)reset. Thanks!

Philipp

[andrewgj]

hi Philipp, here are the instructions I received, which worked first time. Best, Andrew

Note: Performing a reset will delete all settings on the printer.

1.) On the bottom left side of the printer control panel where the Return icon (↩️) displays, touch the area four (4) times. During this step, the Return icon is not illuminated.

2.) Touch Support Menu.

3.) Touch the right arrow, until you see "Reset" menu, and then press ok

4.)Select Semi-Full Reset and Touch OK. 

5.)Wait for the unit to Power Down/Turn Off.

6.)Press the Power button to turn the Printer ON

[phfiri]

Many thanks. It worked in the way you described.