OfficeJet 9010 does not print top and bottom of page

[Chris_B]

I have just installed a new OJ 9010  and am having some problems with printing margins. In Chrome, the footer of the page does not print in single page mode, and in duplex mode neither does the header nor the bottom line or so. In Word, I have a similar problem in duplex printing - part of the top line of the header does not print.

I had assumed this was a margin problem, but I think I am within the specified margins. Those quoted for the printer are 3.3mm all round. Those I used in Word were 12.7 mm top margin. In Chrome, the default margins are 10mm except for 21mm at the bottom, although the print preview box shows headers and footers outside those.

Can anyone point me to the appropriate setting to use, please.

[sandytechy20 · Accepted solution]

@Chris_B

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Chris_B]

@sandytechy20 Thanks. I'll have a go at this tomorrow - it's late here now. I also have a driver for an HP6500 (no longer alive) which would not be removed through the Programs app so I will have another go at removing that as well.

[sandytechy20]

@Chris_B

Yes, you can try these steps at your leisure and let me know how it goes.

Cheers.

[Chris_B]

@Sandytechy20

Yes thank you - that worked fine, and as far as I can see, my printer is working properly now. 

I had one issue, in that the HP6500 software would not remove itself, even with several attempts and several reboots. It came up with this message, even though I am an administrator.

Do I need to fuss about this software remaining on my system?

Thanks for your help.

[sandytechy20]

@Chris_B

You can ignore that message if the printer is working fine.

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

Cheers.