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‎06-09-2022 01:22 PM - edited ‎06-09-2022 01:55 PM

HP Recommended
Product: HP OfficeJet Pro 9010 All-in-One Printer

(Correction - this is for my OfficeJet 9010, I was looking at the wrong box)

 

This error has been happening repeatedly after printing 1 page of a print job.  I can usually clear it by unplugging for several minutes, but it is happening repeatedly and from viewing other support cases, I need for you to send me the correct reset instructions for my printer.

 

Thank you.

Category:
11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2022 06:29 AM

HP Recommended

@myscreenname22

 

Welcome to the HP support community.

 

I understand that you are getting a 620192F4 error on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-12-2022 06:29 AM

HP Recommended

@myscreenname22

 

Welcome to the HP support community.

 

I understand that you are getting a 620192F4 error on the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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