OfficeJet 9020 duplex print randomly cuts bottom of pages

[Zuzka72]

Hello.

I bought and isntalled OfficeJet Pro 9020 a few days ago and I am having problems with printing from the day one.

When printing duplex, the printer as if moves the text, or picture lower on the paper, which results in large gaps at the top of the page and the text not being complete. The bottom lines get cut out. It happens randomly, with no apparent pattern. Sometimes it prints 5 pages in a row without a problem and sometimes every second page is moved/cut like this.

I have installed HP Smart and I have tried HP printer Doctor to detect any problems. Both programs say there is nothing wrong with my printer.

Help me please.

[KrazyToad]

@Zuzka72

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/HPEasyStart-12.1.03-OJP9020_49_8_4576_1_F... and follow the onscreen instructions

Thank you

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[Zuzka72]

Thank you for the answer, KrazyToad.

I'll try it out as soon as I have some free time. I am burried in paperwork atm. but luckily I don't need to print yet... But I'll try it this week and we will see.

[KrazyToad]

👍