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‎04-22-2020 12:14 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I bought this OfficeJet J6480 from costco a while ago (the model will tell how long), I think I used once so far, last year when I tried to use, it complained the "The right cartridge must be replaced".. I was wondering, why. since I have not really used this printer, but maybe the ink is "vanished"/frozen. So I went to Costco did a refill cartridge, but still got the same error..  Any thoughts or suggestion? The circuit/board are clean..

1 REPLY 1

‎04-25-2020 11:23 AM

HP Recommended

@leoz

 

Welcome to the HP Support Community.

 

HP does not recommend you to refill or use non-genuine ink as it may damage the cartridge/printhead contacts.

 

Try using a HP Genuine ink cartridge to check if you still get the error message.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-j6400-all-in-one-printer-series/3635376/model/3635...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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