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Message 1 of 2
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OfficeJet Printer is on but the Control Panel Display is blank

HP Recommended
OfficeJet 4652 All-in-One Printer
macOS 10.13 High Sierra

File_000.jpegFile_001.jpeg

 

My OfficeJet 4652 was working fine up until a day or two ago when the printer control display was coming up blank. The printer display light is on when plugged in, but it neither made noise when plugging it in and is shown as offline on my computer. Both the power button (not lit) and display panel (lit but blank) are unresponsive. I've already attempted a power cycle and a hard reset (numerous times) but the issue persists. I've scoured the internet, YouTube, and the HP Support Community, but there are only suggestions for a power cycle and hard reset - which hasn't worked.

 

If anyone has encountered this issue before or knows how to trouble-shoot - I'd be tremendously grateful!

 

- An educator working from home.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Roszbee

 

Welcome to the HP support community.

 

Perform a power reset again and update the printer firmware:

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Refer this HP document for the steps to update the printer firmware:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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