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KFPC
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Message 1 of 2
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Solved!

OfficeJet Pro 6968 remove and reinstall error message for LxTek Compatible Ink Cartridge

‎12-06-2020 01:05 PM

HP Recommended
Product: Officejet Pro 6968
Operating System: macOS 10.15 Catalina

I cannot purchase HP 902 cartridges anywhere!

So I purchased the LxTek Compatible Ink Cartridge Replacement for HP 902 902XL Ink Cartridge (4 Pack) - two times from Amazon, hoping it was a product error, but neither work on my printer.

I receive “remove and reinstall the indicated cartridge," for all  ALL LxTek cartridges.

Is there a way to reset my printer?

Or are the LxTek cartridges not compatible at all?

Thanks, 

Kevin

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KFPC
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‎12-08-2020 10:03 PM

HP Recommended

Update: Both Amazon and a third party seller are giving full refunds on the LxTek  ink cartridges. 

 

AMAZON AND LXTEK

From contact@lxtekstore.com

Thanks for choosing us and we apologize for your inconvenience.
 
We are sorry to tell you that HP company has updated their printer models that use HP 952XL/902XL ink cartridges on 12.1 2020. I am afraid this recognition issues of the ink cartridge is caused by the lately printer update. We can't control the printer upgrade, which is a way for the OEM seller to resist our third-party seller, but we will be trying our best to improve our products to make them work better in the printer.
 
Regarding your case, I have issued a full refund of the HP 902xl cartridges for you. Most refunds are fully refunded in 3-5 business day. Kindly please check attached picture of refund detail and wait for it.
 
Sorry again for the inconvenience it has caused you.
Do hope your issue can be resolve by this solution, and this shopping experience don't cause you too much bad feelings.
 
THIRD PARTY
 

Thanks for choosing us and we apologize for your inconvenience.

 

We are sorry to tell you that HP company has updated their printer models that use HP 902XL ink cartridges on Dec 1st, 2020. I am afraid this recognition issues of the ink cartridge is caused by the lately printer update.

 

We can't control the printer upgrade, which is a way for the OEM seller to resist our third-party seller, but we will be trying our best to improve our products to make them work better in the printer.

Regarding to this case, we have processed a full refund for this order via Amazon. Most refunds are fully complete within 3-5 days. Please wait patiently and check your account.（And you don't need to return this defective item to us)

If you have any further questions or concern, please feel free to contact us.

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