-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
HP Recommended
Welcome to the HP Community Forum.
Subject: OfficeJet Pro 8025e 5x7 printer orientation issues
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Unknown
Software / Application: Unknown
Connection Type: Unknown
Re OfficeJet Pro 8025e. I’m having issues printing on 5x7 thick paper/card stock.
Only part of the image is printing. I’ve tried the following:
Paper loaded correctly, as per the guide.
Have printed both landscape & portrait orientations, as well as flipping the image around.
Settings: paper size 5x7, paper type plain thick, photo size full page (and have tried 5x7), margins normal, shrink to fit.
Have tried jpg, png, & word.
Paper size and type updated on printer itself.
The preview looks perfect, and it sounds like it’s printing the full page, but I’m not sure where the ink is going!
Please help! It’s driving me crazy.
Missing the Operating System / version makes a precise answer impossible, of course.
No matter - perhaps there is enough here to help you determine some places to (re)check and / or adjust the setup.
First, it is important that the paper size, type, AND paper weight are supported.
Of all the checkpoints, this is crucial -- the printer must support the paper you want to use.
Reference > Product Specifications for the HP OfficeJet Pro 8025e All-in-One Printer (1K7K3A)
Paper Handling
Media sizes supported (metric) | A4, A5, A6, B5(JIS), Card (A4, Hagaki, O**bleep**u Hagaki); Photo (13 x 18 cm, 10 x 15 cm); Envelope (A2, C5, C6, DL. Chou #3, Chou #4); 8.5 x 13 in |
Media sizes supported (U.S. standard) | Letter; Legal; Government Legal; Executive; Statement; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Envelope( #10, Monarch, 5.5 bar); Card (4 x 6 in, 5 x 8 in) |
Media sizes, custom (metric) | Tray 1: 76.2 x 127 to 215.9 x 355.6 mm |
Media sizes, custom (U.S. standard) | Tray 1: 3 x 5 to 8.5 x 14 in |
Media types | Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper,Light/Recycled Plain Paper,HP Tri-fold Brochure Paper, Glossy |
Media weight supported (metric) | 60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card) |
Media weight supported (U.S. standard) | 16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card) |
Borderless printing | Yes, on photo paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4) |
Next,
After the supported paper is properly loaded into the printer ( User Guide - Page 18 )
Another "Must Have" checkpoint > Tray and Paper
Alert the printer to the Paper Size & Type
Notes
- HP Smart Mobile requires the paper size and type to be adjusted before the content is opened for Print.
- If you are using supported HP Card Paper (Index), select Media type "Plain Paper, Thick"
- If you are using card paper closer to (or exactly as) Brochure / Professional paper (180 gsm), perhaps select Media type "Specialty Paper - Matte" or "Specialty Paper, Glossy"
General Example - EWS - Tray and Paper
Next,
From here and on, it would be better to know the Operating System / version and the software or application used to print the image.
The following is provided FYI.
Office Word - Printing
True -- Word counts as an effort and sever Operating Systems provide access to Office Word. That said, there are so many "gotchas" in Word that it might not the best test for printing a plain image-only photo. It works, there are just considerations that must be addressed to print photos in Word.
If the content is mixed, then there is the question of whether the text content is printing correctly and just the image / photo is off center, missing, wrong sized.
If you wish to pursue Word as the preferred software, provide your Operating System and version of Word. I can look at my notes and perhaps offer suggestions. Also indicate whether the content is mixed or an Image only to be printed on the supported card paper.
Moving on...
Photo / Image Printing
Given a supported paper size, supported paper type, and supported paper weight,
The next step is to open, view, configure, and submit the job to the printer.
Note: If you are actually having orientation issues, that is, the orientation you select is not sticking the way you want it done,
Switch OFF "HP Real Life Technologies" in your software / application.
General Example - HP Smart - Windows - Simple Photo Print
This sample illustrates using Paper Size A4
Note the paper sizes how they might relate to the type of paper used.
Example - HP Smart - Windows - 5x7 - Borderless
Example - Windows - Photo - 5x7 inch image on Letter size paper
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 8025e All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
2
0
0
HP Recommended
HP Recommended
You are welcome.
What is the weight of the new card paper?
Is the new card paper white, cream, or a colored paper?
Print surface? Smooth or ?
Have you solved the issue with the orientation ?
Are you printing portrait or landscape?
Perhaps selecting just one type of job will help determine what is going on...
Document / File format?
For example,
Photo / Image? Word document? Word document Exported to PDF and printing PDF?
Job configuration differs slightly depending on the software / application and the content.
What is the software / application you are using?
Does the document / image / PDF file print on Letter/ A4 sized, plain paper?
For reference ---
Have you tried uninstalling / reinstalling the full driver printer software?
Does the problem impact any 5x7 inch job or just the one document?
If the "document" is actually an image / photo file, what is the pixel size of the file?
Size of file in Pixels
Open File Explorer
Navigate to the folder in which the file is located
Right-Click on the image file name > Properties > tab Details
Check the size of the image > Dimensions
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community