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‎06-01-2022 08:51 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer
Operating System: macOS 10.15 Catalina

What is the issue (and fix) for Event Code 62.80.13 (Printhead)?

Category:
51 people had the same question
1 REPLY 1

‎06-05-2022 08:43 AM

HP Recommended

Hi @BhamGene,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are receiving a "62.80.13" error on the printer screen.

 

The error indicates a firmware error .

 

We can perform a factory defaults on the printer to resolve the issue

 

The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

 

5 people found this reply helpful
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