• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-08-2019 02:37 PM

HP Recommended
Product: OfficeJet Pro 8100
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet Pro 8100 has decided it doesn't want to Magenta.  I inherited it from a different organization so I can't speak to it's entire history, but when it arrived it had all printer cartridges installed.  The problem has arisen after I replaced the magenta cartridge.  The new cartridge printed well for a few sheets but the quality quickly dropped off.  I assumed it was maybe just a bad cartridge and replaced it.  Unfortunately, the quality issue has persisted even after I've ran the alignment and cleaning tools.

 

There was a similar question posed a few years back  (https://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-Pro-8100-Printing-Problem/m-p/5770609).  A commentor mentioned there might be a deeper cleaning than what's available from the tools.  Can anyone elaborate on that?  At this point I have a whole ton of HP 952 ink so I'd rather keep this printer if possible!

1 REPLY 1

‎08-11-2019 04:41 PM

HP Recommended

@UnsharedName, Welcome to HP Support Community!

 

If you have already performed all the troubleshooting steps from this document HP Officejet Pro 8100 ePrinter - Troubleshooting Print Quality Issues and the issue still persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer. also, you can get upgrade options and can also get help with the extra ink cartridges that are with you.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.