OfficeJet Pro 8500 A909a -- print head repeatedly fails to align

[bnichols23]

New to me (owned by our college) 8500 A909a gives :"alignment failed -- refer to documentation" error message.  Device has had new HP brand cyan, magenta, & yellow carts installed.  Printer consistently fails alignment align, & does not print at all -- no results except but blank sheets of paper.  I have run the full extent of clean print head; calibrate line feed; align print head; from start to finish 3 times with no result.    Should I attempt a reset to factory defaults, or is there possibly another solution to try?     Thanks much!

Bill N.

[Arthur-c]

spammer banned please disregard message from Jasmine99232

[TEJ1602]

@bnichols23, Welcome to HP Support Community!

If you have already followed steps from the document HP Officejet Pro 8500A (A910) e-All-in-One Series Printer - 'Alignment failed' Error Message Display... and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bnichols23]

Thanks.  Had considered that from the off, & as a matter of fact it's been a core element of my thought process.  Having dropped $160 on new carts already & with the probability of another $160 for new print heads before we can even have even a 50/50 chance of determining whether or not the printer is viable, then likely another mid-3-digits for repair, the likely total expense would well exceed reasonable financial sense.   

I'm having our IT dept. assess, & if additional $ for new print heads don't look to make a reasonable chance of turning it functional, I'll cut my supply budget losses at the $160 we've already poured down.

B