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‎06-30-2020 03:27 PM

HP Recommended
Product: Example: OfficeJet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

OfficeJet Pro 8610 all-in-one-printer shows error message about Missing or Failed Printhead.     Done all suggested exercises including removing and reinstalling the printer, reinstalling printhead but nothing solves the issue. The printer does rest of the functions like Fax, Scan but does not Print or Copy.  Looking for the live help but the phone numbers are not shown anywhere and the virtual agent as well as the Phone prompts are nothing but a systematic Go-Around to a Dead End.

1 person had the same question
1 REPLY 1

‎07-04-2020 09:55 AM

HP Recommended

@GMBIM

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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