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‎09-20-2017 08:48 AM

HP Recommended
Product: OfficeJet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Good morning!

 

I get the error "One or more cartridges appear to be damaged.  Remove them and replace with new cartridges."  If found the link to fix the problem at https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model... , but when I go to down load the file for Windows or Apple from the link http://whp-hou9.cold.extweb.hp.com/pub/softlib/software13/printers/OJP8620_R1640B_updated.exe It comes back as file "Not Found".   I tried a few of the other links for other printers and they all seemed to work.  Please help!

 

Where can i get a copy of this file please?

 

 

2 people had the same question
6 REPLIES 6

‎09-20-2017 08:52 AM

HP Recommended

You may try the steps in the link below to fix this issue

https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum...

 

Although I am an HP employee, I am speaking for myself and not for HP.

 

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

I´m an HP employee
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‎09-20-2017 08:53 AM

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎01-22-2018 05:13 AM

HP Recommended

I am also having the same problem. Tried all the online solutions and nothing works. Replaced one cartridge and the error message just appears on another cartridge. All cartridges are HP and all bought from reputable stores. Cannot afford to just keep replacing perfectly good cartridges. I use the printer for work and cannot afford for it to be down for a period of time.

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‎01-22-2018 09:41 PM

HP Recommended

Hello, 

 

Kindly download the Firmware using the below URL.

 

https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5...

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-23-2018 01:12 AM

HP Recommended

Firmware downloaded (again). What do I do now about the two corrupted cartridges I have? I can't afford to keep buying expensive HP cartridges if they are going to fail when still 3/4 full. Printer won't work now until I replace them, that's nearly £60 wasted with no guarantee the new ones will work either.

 

Andy Dyer

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‎01-24-2018 07:28 AM

HP Recommended

Hello, 

 

After you have updated the printer firmware, kindly install the cartridges and check if the issue still persists.

 

If issue still persists, call HP Tech Support. 

http://www8.hp.com/us/en/contact-hp/contact.html

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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