OfficeJet Pro 8710 - #10 Envelope font not printing clearly

[TayaJessie]

My OfficeJet Pro 8710 will print #10 envelopes but for some reason the font doesn't print clearly. I'm using Microsoft Word and I've tried to print both with custom sizing and using the envelope feature but in both cases the font is not clear, even when using different fonts. I used to print envelopes this way all the time but recently the font has been very pixelated and with certain letters ending up illegible. It prints regular paper fine, including cardstock and 3x5  index cards but it seems to really struggle with the envelopes. The drivers are all up to date. Is there any way to fix this? 

[Dragon-Fur]

@TayaJessie 

Welcome to the HP Community.

Updates / Edits - Add "Reload printer software" section near the end of the message.

The printer rollers might need to be cleaned.

Use this guide:

 An 'Out of Paper' error displays, printer does not pick paper

Assuming the printer can print everything else,

Standard #10 envelopes do usually print without having to do anything special except make sure the printer is aware of the paper size and type (EWS can also be used to alert the printer to the paper size / type).

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

What else?

Not sure...

The printer might be showing signs of wear.  That said, it is true that standard envelopes are not much thicker than regular paper and certainly not any thicker than an Index card.

You might want to run the printer through the Print Quality checks.

Why?  The quality checks might help you determine whether the printer is actually healthy and ready to print.

 Black or Color Ink Not Printing, Other Print Quality Issues

For those reading:  "The way it usually works" - FYI

General Example - Word > Mailings > Envelopes - #10 envelope

Rabbits_and_Chickens_Test_Envelope_10_12

What else?

If you believe the printer is "ready to print" (passes quality checks),

If the Word > Mailings > Procedure just won't work for some (any) reason,

Try / Consider

Create a Word Document in the shape and size of the envelope and print that.

Optional >> Try setting the paper type to "thick" or something other than plain paper.

Example - Word > Manual Envelope Document - #10

Manual_10_Envelope_Text_Box_Insert_1

===========================================================================

What else?

Not as likely, perhaps, worth a look...

If you have not done so, Try / Consider:

Uninstall the printer software

Restart the computer

Install a fresh copy of the Full Feature Software / full driver printer software.

Details...

Your printer software installation package

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

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NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

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