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‎10-26-2016 12:15 AM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Hi!

Yesterday i buyed a new OfficeJet Pro 8710 and at the first install i disablet the network/wifi connection.

After this i can't find any option to re-enable it.

Under preferences/settings i can't fint any connection / option to re-enable it

If i try to restore default/settings nothing happend on network connections

How i can restore this connections?

 

Thanks a lot

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2016 02:18 AM

HP Recommended

Hi,

PM send. Let us know if it resolves your issue.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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10 REPLIES 10

‎10-26-2016 01:03 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

1. Tap on the Wireless icon on your printer control panel.

 

2. Then tap on the "Settings" (Gear) icon

 

3. Go to Wireless settings and turn it "On".

 

After turning on, do remember to download the FULL feature software and install it to get the best out of the printer!

 

These 2 relevant resources may be useful:

 

Setup and Connect the HP Officejet Pro 8730

 

 

Installing the Software for HP Officejet Pro 8730

 

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-26-2016 01:16 AM

HP Recommended

Hi greenturtle and thanks for answer...

If i go on "Settings" (gear icon) i can't find any Wirless settings/options...

 

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‎10-26-2016 01:51 AM

HP Recommended

HI @FedericoDT

 

Follow these pictures :

 

1. Touch Wireless icon

1.jpg

 

2. Touch the "Settings"

 

2.jpg

 

 

3. Select" Wireless Settings"

 

3.jpg

 

4. Turn on Wireless

 

4.jpg

 

 

 

If your wirless settings are not seen, your administrator may have disabled it.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-26-2016 01:57 AM

HP Recommended

I don't have that icon... on first installation maybe disabled that option and i don't know how can i re-enable it...

I have no "administrator" 'cause i use that printer in my home

Is possible to made a reset - re-do a first installation or some trick to enable it?

 

Thanks

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‎10-26-2016 02:01 AM

HP Recommended

Hi,

 

Do you recall when it's out of box, was the wireless led blinking?

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-26-2016 02:05 AM

HP Recommended

The first installation the Wireless led blinking yes, i connect the printer to my home wifi network, after this step the printer ask to enable all the connections (ethernet, wireless....) and i disable all it for a mistake and now i can't re-enable it...

If i press the wireless icon (top right) a message appear "The function is been disabled, contact the person who configure the printer"...

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‎10-26-2016 02:10 AM

HP Recommended

HI,

 

Got it.  you selected "IT Managed" when you're setting up the printer out of box?

 

Ok, will send you a private message on how to enable it back. Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-26-2016 02:14 AM

HP Recommended

Perfect, i'll wait for your PM and i try to solve my issue

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‎10-26-2016 02:18 AM

HP Recommended

Hi,

PM send. Let us know if it resolves your issue.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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