OfficeJet Pro 8710 will not release DHCPv6 address

[RonV44]

We moved to a ISP that is using IPv6 primarily and we have all our devices now receiving IPv6 addresses via prefix delegation to the network and DHCPv6 handing out IP addresses via the router.  For devices that need static IP's I have setup DHCPv6 reservations.  This works fine for most devices but the OfficeJet when first booting pulled it's address from the pool before I created the reservation and will not release it:

How can I force the printer to release that address.  When I look up in the table of current leases on the router that lease is completely expired and not in use.   I have tried everything and the printer just wont drop that address.  Any idena?

[A_Gayathri]

Hi @RonV44,

Welcome to the HP Support Community

I understand you are facing an issue with your wifi setup issues OfficeJet Pro 8710 will not release DHCPv6 address. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

click here and follow the troubleshooting steps-  HP printer setup (Apple AirPrint for iPhone, iPad)

click here and follow the troubleshooting steps- HP printer setup (HP Smart app)

click here and follow the troubleshooting steps- HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps- HP printer setup (Windows built-in driver)

click here and follow the troubleshooting steps HP OfficeJet Pro 8210, 8700 Printers - Cannot Connect Printer to Network During Setup

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

uninstall the printer drivers from the device manager and reinstall 

If the issue persists, then please follow the steps mentioned in this document:

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• Go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

Connect the printer to the TCP/IP port

• Touch the wifi icon ((i)) on the printer and take down the IP address 
• Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
• Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
• Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
• Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RonV44]

Thank you for the reply.  I see you threw all the "Kitchen Sink" responses from the HP Self Service page.  I will entertain you with my replies:

How far is the printer located from the WiFi router?

Not using WIFI using Ethernet   I guess I should have put that in the original post

Do you have a dual-band router?

Not Applicable, see answer above

May I have the exact model name of the product? Refer to this document for steps to find the product details. 

Is it just my imagination but you provided a "dead link" for the steps to give exact info.  Never fear I know how to read things and here is my exact model

HP OfficeJet Pro 8715 purchased from Costco
Real Model number: D9L18-80113 Rev D

As for the other things you talk about such as "draining power" have done that multiple times based on articles posted all over these forums and like other folks it never solves the problem .

No new firmware is available for this printer.

I would post the entire network page of the printer but you may know that IPv6 addresses are "public" so I am going to obfuscate the first 64 bytes so hackers don't try to attack my network.  I did assign a static IP address for IPv6 on the printer just to tide thing over but I usually use a DHCP reservation for static addresses because you never know when the ISP will change IPv6 prefix delegations:

[A_Gayathri]

@RonV44,

Thank you for your response, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!