OfficeJet Pro 8715 rejecting Genuine HP 952 Cartridges

[EurekaWard]

We have installed new  genuine, 952XL ink cartridges and receive the incompatibility error, and this accompanying picture.

The firmware is up to date, print head has been cleaned, and we've tried restarting it.

Is this a scheme by HP to force purchase of a new printer? 

[Kumar0307]

@EurekaWard, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not accepting the replacement ink cartridge. Apologies for the inconvenience caused.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old/alternate ink cartridge(if available) and check if the error persists. If not, then the new one is defective.

If the error persists, it could be the printer that has gone bad.

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[EurekaWard · Accepted solution]

We checked if the ink cartridges were properly inserted in the printer. They are.

We inserted the old/alternate ink cartridges, and the error resolved, only to have it reappear once the new cartridges were inserted.

Since the cartridges are defective, we will return to Costco and exchange them.

Thanks

If the error persists, it could be the printer that has gone bad.

[Kumar0307]

@EurekaWard

Yes, you may check with the store for replacement ink cartridges. If you have difficulties, contact the HP Support team as mentioned in the private message I sent you.

Keep me posted for any other assistance.