OfficeJet Pro 8720 - how to bypass "use the cartridges that came with the printer" message

[narwania]

I have lost my setup cartridges and need to install new HP ink cartridges which I bought from Staples. How do I by pass the message on the printer screen.

Will appreciate if HP support can help asap.

Thanks

[Betty0610]

@narwania

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[narwania]

I don't see any messages from you in my private message inbox? Please take a look again.

Thanks

Nand

[narwania]

I tried your option and did reset menu and disabled OOBE but I still keep getting the message "use SETUP cartrdiges that came with your printer". I have the new original HP ink cartridges in there. Have tried shutting down and startup couple times but no effect. Now I dont even see the Reset Menu option in Underware Menu. Please help .

Thanks

Nand

630-750-6669

[Betty0610]

I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!