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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-02-2020 03:08 PM

HP Recommended
Product: HP OfficeJet Pro 9010

I installed today a new OfficeJet Pro 9010 Printer, everything worked well but it does not print because the original Setup cartridges "963 Setup" are marked as incompatible. Only 962 cartridges are accepted.

I believe the 963 are the cartriges for european Region and 962 for USA / Canada.

Setting the Region to Italy where I bought the Printer did not help

6 people had the same question
1 REPLY 1

‎04-05-2020 02:35 AM

HP Recommended

Hi @MartinP72

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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