OfficeJet Pro 9010 doesn't wake up from sleep mode

[SysAdmin123]

Hello everyone, 

we have 50 of the Officejet Pro 9010 and everyone doesn't wake up from sleep mode. We have to unplug from power. After this it prints everything which is in queue when it was in sleep mode. And it is not possible to deactivate the sleep mode. You can only change between 5-15 Minutes until it starts.

What I tried already: 

- Softreset

- Hardreset

- Updating to recent firmware

- I also use the recent driver on windows 10 64 Bit

- Using dhcp

- not using dhcp

- used different switches and routers (Aruba, Avaya, Sophos, DigiBox, Fritzbox)

- same via Wifi and Ethernet

I hope someone can help me.

[Kumar0307]

@SysAdmin123, Welcome to the HP Support Community! I’m here to help.

I see that the printer does not wake up from sleep automatically. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

We can assign manual IP address to the printers.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

However, as you have more than 1 printer, doing this individually would take a lot of time. I have sent you a private message with further instructions. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Let me know how it goes. 

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Have a great day!