OfficeJet Pro 9015 has a Blue Screen with code B305DFF9 regularly

[CraigInAlex]

My OfficeJet Pro 9015 has a Blue Screen with code B305DFF9 regularly.  I figured out that I could clear it, temporarily, by disconnecting Power, waiting a while (now I see 60 seconds should be good), and plugging it back it, but that's only temporary.  On average, that works for about a week, then the BSOD Error Message appears again and the printer is Locked Up.

There was another post earlier this year with the exact same issue, so I tried to update the Firmware.  However, it's set on Auto so it should be good, but I could not access the Private Message (PM) with the Reset Instructions even though I was logged in.  I have to wonder why you send the Reset Instructions in a PM for a common problem.  Anyone who finds their way to that thread (or this one for that matter) has a HP OfficeJet Pro 9015 with a Blue Screen code B305DFF9.  That's how I found it in a Google search, but that thread is closed.

If HP is so concerned about it, you can post it publicly and place a big disclaimer CAUTION with the Instructions that say which printer, or the range of printers, it's for.  It's all copy and paste for you anyway.

Do you think the issue is that I setup WiFi in case I (or a visitor) needed it for the cell phone, but then I reconnected CAT5E again?

If that's the issue, then HP should make a Firmware Update that allows for both at the same time.  My PC does not have WiFi and I absolutely, 100%, Do Not want it, because CAT5E (or 6 and 7) will always be faster than any WiFi from the same Router, but my iPhone (or a visitor's cell) would have to use WiFi.

Please report this to the HP Engineers to create a Firmware Update to address the ability to have both ways to connect to EVERY HP Printer or HP device that works the same way, going all the way back in device history to when HP first started doing this, and in any and all future devices.  Why shouldn't we have always had the ability to have both?  PCs and Laptops do, so why not your printers?

If that's not the issue, then HP needs to make a Firmware Update to resolve whatever the issue is (or issues are).

In the meantime, please either post the instructions for EVERYONE with a CAUTION that it's only for the OfficeJet Pro  9015 (or the 9010 Series, or the range of printers) or send me the PM.

Thanks in advance,

Craig

[Betty0610]

@CraigInAlex

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[CraigInAlex]

Thank you, Miss Betty,

I haven't heard from the Internal Support Team yet, but would you please send me the instructions that others got to fix Error Message B305DFF9 in PM?  It happened again after 3 days.  I guess me speaking with the Support Team is for the other things I mentioned.  I was just trying to help everyone else when I got the fix answer.

Thanks

[CraigInAlex]

OK, you said, and I quote...

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

I am an HP Employee

1.  I have received no "instructions/information via Private Message" to date and I have checked my Inbox every day.

2.  I have received no instructions/information at all; nothing as a Solution or even close, neither here nor in Private Message, so there is nothing to accept as  "the Accepted Solution."

Why am I being ignored?  Is this the Standard Operating Procedure for HP now?  This is UNACCEPTABLE!!!  Why won't you just give me what was "the Accepted Solution"  for 5 pages of posts by others with the exact issue for the same printer in the other thread from February this year?  This one...

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-OfficeJet-Pro-9015-has-B...

I am about ready to propose an Accepted Solution of my own.  Well, three or four solutions that are acceptable to me, but possibly (and hopefully) very disappointing to HP.  So take a moment to absorb that and then please give me the Solution that I keep asking for here and in our Private Message.

It has been the 4 days mentioned in your Private Messaged (plus a Saturday and Sunday), so now I'd like to have the Solution that you have, and if I ever hear from your internal teams in HP, I take up the rest of it with them.  This is what I get for trying to help others.  No good deed goes unpunished.

As Sincerely As I Can Be,

Craig