OfficeJet4650 Won't Print Entire Document

[TexasFam515]

I'm using a Mac OS Sonoma 14.4.1  but it wasn't an option. Printer will not print the entire document. It prints only a small portion of the document and then spits out the paper. When I open the print jobs, it says it was "stopped". It will print test pages just fine but I cannot figure out where the hiccup is that is "stopping" the print job prematurely. I have had issues with it being "offline" and not connecting, but I reset the printer, downloaded the driver and re-set it back up and that issue has been fine. 

[Nal_NR]

Hi @TexasFam515,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the print quality. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

• Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
• Load plain white paper into the tray.
• Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
• Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.
• A Cleaning printhead message displays, and a test page prints.

EXAMPLE OF TEST PAGE PRINTOUTS

• Examine the print quality on the test page.
• If the print quality is acceptable, you are done troubleshooting.
• If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.
• NOTE:
• Printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.

Click here for the remaining steps. 

If this does not help, either it could be the issue with a faulty cartridge or the printer. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[TexasFam515]

Thank you. I have done all that. The issue isn't with the print quality, when I go to where the jobs are if I'm trying to print something   it says it's "stopped" and the progress bar is only partially filled. But, if I print from my phone, it prints just fine. 

[Nal_NR]

Hi @TexasFam515,

Thanks for writing back. 

Thank you for performing the recommended steps, I see that it has not helped. 

The issue you're describing with your HP OfficeJet 4650 printer, where print jobs are "stopped" and the progress bar is only partially filled, can be caused by a variety of factors, including software glitches, driver issues, or network connectivity problems. Here are several steps you can take to troubleshoot and resolve this issue:

Basic Troubleshooting

Restart Printer and Computer:

• Turn off the printer and your computer.
• Wait for a minute, then turn them back on.
• Try to print again.

Check Printer Status:

• Ensure that the printer is set as the default printer.
• Go to Devices and Printers on your computer, right-click the HP OfficeJet 4650, and select Set as the default printer.

Clear Print Queue:

• Go to Devices and Printers.
• Right-click on the HP OfficeJet 4650 and select See what's printing.
• In the new window, click on Printer in the menu bar and select Cancel All Documents.
• Try printing again.

Update or Reinstall Printer Drivers

Update Printer Drivers:

• Go to the HP Support website.
• Enter your printer model (OfficeJet 4650) and download the latest drivers and software.
• Install the updated drivers and software.

Reinstall Printer Drivers:

• Uninstall the printer drivers:
  • Go to Devices and Printers.
  • Right-click on the HP OfficeJet 4650 and select Remove device.
• Reinstall the drivers using the latest version downloaded from the HP Support website.

Kindly find the next set of steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @TexasFam515,

Please find the next set of steps below. 

Check Printer Spooler Service

1. Restart the Print Spooler Service:
   • Press Win + R, type services.msc, and press Enter.
   • Scroll down to find Print Spooler.
   • Right-click on Print Spooler and select Restart.
   • Try printing again.

Network Connection Issues

Check Network Connection:

• Ensure the printer is connected to the same network as your computer.
• You can print a network configuration page from the printer's control panel to check the connection.

Re-establish Network Connection:

• Disconnect the printer from the network and reconnect it.
• On the printer, go to Network Settings and reconnect to your Wi-Fi network.

Advanced Troubleshooting

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This tool can automatically diagnose and fix many printing and scanning problems.

Check for Firmware Updates:

• Go to the HP Support website and check if there are any firmware updates available for your printer model.
• Download and install any available firmware updates.

Check for Conflicting Software:

• Ensure that no other printer software or drivers conflict with your HP OfficeJet 4650.
• Temporarily disable any third-party firewall or antivirus software to see if they are causing the issue.

Reset Printer

1. Reset the Printer:
   • Turn on the printer.
   • Disconnect the power cord from the printer while it is still on.
   • Disconnect the power cord from the power source.
   • Wait for 60 seconds.
   • Reconnect the power cord to the power source and the printer.
   • Turn on the printer and try printing again.

If these steps do not resolve the issue, it may be beneficial to contact HP Support for further assistance, as there could be a more complex problem that requires service. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.