OfficeJetPro 6968 Printhead Problem message 0xc19a0023--how to fix?

[StuBDo]

OfficeJetPro 6968 Printhead Problem message 0xc19a0023--how to fix?

[Nal_NR]

Hi @StuBDo,

Welcome to the HP Support Community. 

I understand that you are getting an error message 0xc19a0023. I'd like to help!

Let's try these steps:

Turn on the printer.

• Make sure this printer is plugged into a direct wall, not a surge protector.

Wait until the printer is idle and silent before you continue.

Disconnect the USB cable from the rear of the printer(if connected). If your printer has a network or wireless connection, leave it connected.

Remove the ink cartridges from the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Reinsert the ink cartridges, and then close the ink cartridge access door.

If you receive a prompt to print a calibration page, do so.

If you disconnected the USB cable, reconnect it to the rear of the printer.

Try to print.

Let me know if this helps

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @StuBDo

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.