Officejet 200 automatically reset setup when switch off the printer

[Erisha]

Officejet 200 automatically reset setup when switch off the printer

[Jay_G24]

Hi @Erisha

I'd like to help you with your query.

Please get back to me with the below information

1. Could you elaborate on your printer issue?
2. Did you lose the printer on the computer?
3. How is the printer connected to the device, USB, or wireless?
4. Is the printer showing up any error messages on the printer or the computer?

Keep me posted. 

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[Erisha]

Hello, the printer works very well without any error. When I turn ON the printer it ask me to enter Language, choice a connection etc. This issue comes every time I turn OFF and then ON the printer. The serial nr is [Personal Information Removed] and the warranty as expired on 2018. Probably there is an internal battery to change. Do you have a procedure about? TYhank a lot for youe help.

[sandytechy20]

@Erisha

First, try updating the firmware of the printer and check if the issue persists.

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Erisha]

Hello, the firmware is already updated , but the problem still appear. Please send me information to open the printer and then change the battery. Thank you.

[sandytechy20]

@Erisha

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

[Erisha]

I can't see the "Show Options" you mentioned on your point 5. So I can't reanch the web-form. Is there other way to have it?

Thanks.

[sandytechy20]

@Erisha

I am sending you a private message with the options to talk to HP's support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.