Officejet 3830 poor print quality

[LunaChip]

Hi, I'm having trouble with the Officejet 3830. The print quality is terrible and honestly has been throughout a number of cartridge replacements. I'm using your cartridges and paper, I've been through troubleshooting on multiple occasions and it  suggests that I contact tech support.

The colour is weak and slightly lined but the black is abysmal.. the blocks of black are never clear, they're lined (barcodes are unreadable as it's inacapable of printing the entire thing), some lines of texts have only the bottom half printed and the print often fades/smudges out at the start and end of printed areas.

If images of the print outs would be of use please let me know and I will add them asap.

Thanks for any thoughts

[MKazi]

@LunaChip

Thanks for reaching out to us on HP Forums.

I came across your post and would like to assist. 

I understand that your HP OfficeJet 3830 All-in-One Printer is facing print quality issues. You have replaced the ink cartridges and are using HP paper. I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

This appears to be an issue with the printer as the print quality is not good even after replacing the ink cartridges. 

You may update the firmware on your printer. The firmware can be downloaded and installed via this HP Customer Support - Software and Driver Downloads 

NOTE: The printer needs to be restarted after the firmware update is successfully installed. 

In case the print quality is still not good then please refer to my private message for the next course of action.

Hope this information helps. Good luck! 🙂