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Solved!

Officejet 3833

HP Recommended
Officejet 3833
Microsoft Windows 10 (64-bit)

Just receive an Officejet 3833 from Bestbuy. I have removed the packing material, inserted paper sheets and ink cartridges that came with the printer, following the instructions.

 

When I turn the power on, a sheet goes down half way and i received messages such as paper jam or remove inside packing material inside or jam printer head.

 

Is there anything I can do before returning the printer to Bestbuy?

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HP Recommended

Hi,

First, remove the ink cartridges and close the door, can you see the same error or a different error of missing cartridges?

 

Please make sure you install the cartridges correctly, with the label facing up:

 

May you see any difference then? the error you describe is common when incorrectly installing the ink cartridges, with the label facing to the front.

 

Please let me know,

Shlomi



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