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‎08-28-2020 08:04 PM

HP Recommended
Product: Officejet 3833
Operating System: Microsoft Windows 10 (64-bit)

Just receive an Officejet 3833 from Bestbuy. I have removed the packing material, inserted paper sheets and ink cartridges that came with the printer, following the instructions.

 

When I turn the power on, a sheet goes down half way and i received messages such as paper jam or remove inside packing material inside or jam printer head.

 

Is there anything I can do before returning the printer to Bestbuy?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2020 10:39 PM

HP Recommended

Hi,

First, remove the ink cartridges and close the door, can you see the same error or a different error of missing cartridges?

 

Please make sure you install the cartridges correctly, with the label facing up:

 

May you see any difference then? the error you describe is common when incorrectly installing the ink cartridges, with the label facing to the front.

 

Please let me know,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-28-2020 10:39 PM

HP Recommended

Hi,

First, remove the ink cartridges and close the door, can you see the same error or a different error of missing cartridges?

 

Please make sure you install the cartridges correctly, with the label facing up:

 

May you see any difference then? the error you describe is common when incorrectly installing the ink cartridges, with the label facing to the front.

 

Please let me know,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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