Officejet 4500 - printing queue is keep getting stuck

[Banun1]

almost everytime I print something. AFTER the print is physically done, the item stays stuck in the printing queue and blocks other items. I have tried to use the HP Print and Scan doctor but it only fixes the problem for a single time - after the next print, the document is stuck in the queue again.

[Jeet_singh · Accepted solution]

Hi @Banun1,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are having issues while printing the items get stuck in the queue. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? USB/Wireless

Have you recently made any changes on the printer before the issue started?

Have you tried to stop and restart the Print spooler service?

In the meantime, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let's try clearing the print spooler. Follow the steps below:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.

Restart your computer & printer and check.
 

If you are still having the issue, let's try to stop the service from command line:

How to stop print spooler from services.msc

I see that you are having difficulty stopping the print spooler from the services menu. I would suggest you try stopping the service from the command line. Follow the steps below:

• On the Windows Desktop right-click on the lower left corner of the screen.
• From the Menu select Command Prompt (Admin).
• In the command prompt type "net stop spooler" and press the Enter key to stop the spooler.
• Now browse to C:\Windows\System32\Spool\PRINTERS and delete all the files here.
• Navigate back to command prompt and type “net start spooler” to start the service.
• Restart the PC and then try to print and check if that helps.

If the issue persists, I would suggest you try to disable firewall on your PC and check if that helps.

For additional steps, please follow this link: HP Printers - Print Jobs Stuck in Print Queue (Windows)

Next thing, I would suggest here is to assign a manual IP address and create a TCP/IP port which should help to resolve this issue.

Watch the video to know how to assign a manual IP on HP Printer: http://hp.care/2cqpl6p  

Creating a TCP?IP Port:

1. Search Windows for devices, and then select “Devices and Printers” in the list of results
2. Right-click the name of your printer, and then select Printer Properties.
3. Click the Ports tab, Click on “Add port” select “Standard TCP/IP Port” and click “New Port”
4. Click next on Add Standard TCP/IP printer port wizard, enter the printer IP Address and click next and then “OK”
5. Now under the “Ports” tab you will find the new port with the printer IP address, click “Apply” and “OK”.
6. Restart the computer.

I hope this helps. If you need any further assistance, do let me know.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Banun1]

Creating the port really did make the trick. rest of the stuff is what I found online before and only fixed stuff temporary. thank you very much!