Officejet 4620 ''INSTALL CARTRIDGES'' message that wont go away, eaven with mew HP ink Cartridges.

[Pimaca]

Officejet 4620 ''INSTALL CARTRIDGES'' message that wont go away, eaven with mew HP ink Cartridges.

                                                          Thank You                                                    Pierre

[DavidSMP]

 (@Pimaca,

Thank you for stopping by the HP support forums. A good day to you. I will be happy to assist you. Excellent description of the issue. Kudos to you for that.

• Did you try to perform a hard reset on the printer?

Let's try these steps:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Now check for issue resolution. if it continues, then perform all relevant steps from this link: https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/model/510... (HP Inkjet Printers - 'Ink Alert' or 'Low on Ink' Message Displays) and this should fix the issue if the printer's hardware is not faulty.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[Pimaca · Accepted solution]

Hi David,

     Thank's for giving me a bit of Hope, but..... This ''INSTALL CARTRIDGES'' is here to stay. I did perform, Monday I think the Home Back Home Home routine, and probably hit the wrong key. That is when the ''INSTALL CARTRIDGE'' came up and came up to stay.  Hate having to bring it to the shop, it will probably be cheeper to buy a new one.

                                                                        Thank Again                                               Pierre

[Riddle_Decipher]

@Pimaca

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @DavidSMP, as the tech is out for the day,

that said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

If you've gone through the semi-full reset instructions provided by the HP tech and it isn't working, you may want to get the device repaired/replaced via HP as it seems like a hardware malfunction,

If the steps to reset wasn't from an HP Tech, I recommend you refer to my private message to get the same done to resolve the issue:

Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

I hope your day gets better, good luck.