Officejet 4630 - 65lb cardstock jams?

[VirgoChick]

When I try to print on 65lb 8.5x11 cardstock paper, the printer will slightly feed it, act like it is printing on it, and then jam under the rollers. 

When I go under the Printing Preferences in the printing options (and/or under the Paper/Quality tab and select Media), there are only 7 options in regards to paper type:

-Plain Paper

-HP Photo Paper or other photo paper

-HP Matte Brochure or Professional Paper

-HP Glossy Brochure or Professional Paper

-HP Iron-on Transfers or other specialty paper

-HP Matte Presentations or other matte paper

-other glossy specialty paper

There is no option for a cardstock, and I have tried multiple choices with the same error occurring. I have also tried to change the paper settings on the 4630 via the small keypad on the front of the printer, but there is no option to change the type of paper that I found.

I read somewhere that the printer has been designed to print on 65lb paper and below. Is this true?

I also tried uninstalling the drivers, reinstalling the drivers, and installing the HP Smart software (which may be obsolete and has errors under certain categories). The options under the Printing Preferences have remained the same. There is no cardstock option. Please see pics 1 and 2.

I have tried following another post where the issue was addressed, but the example display to solve the issue does Not match what is available with the 4630 (See pic 3 of a side-by-side).

Any assistance to correct this issue would be most appreciated!

[Valsimot]

That printer model doesn't support cardstock that is the reason you can't find it under paper type within the driver, and maximum plain paper that printer can handle is 24 lb.

65lb is way too thick paper for that printer to handle.

[VirgoChick]

I was able to locate the paper handling specifications  for the 4630, and it shows that the input tray can handle 110lb max cards.

So, from the look from this table, it can handle quite a lot more than regular paper.

Paper type

Paper weight

Input tray (maximum capacity)

Output tray*

Plain paper (sheets)

64 to 90 g/m2 (16 to 20 lb)

Up to 50 (20 lb paper)

20 (20 lb paper)

Cards

200 g/m2 (110 lb index max)

Up to 20

10

Envelopes

75 to 90 g/m2 (20 to 24 lb)

Up to 5

5

13 x 18 cm (5 x 7 in) Photo paper

Up to 280 g/m2 (75 lb)

Up to 20

10

10 x 15 cm (4 x 6 in) Photo paper

Up to 280 g/m2 (75 lb)

Up to 20

10

216 x 279 mm (8.5 x 11 in) Photo paper

Up to 280 g/m2 (75 lb)

Up to 20

10

NOTE: 

Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.

[VirgoChick]

Also, in the actual HP manual for the 4630, on page 122:

Specifications:

Paper weights
Plain Paper: 64 to 90 g/m² (16 to 24 lb)
Envelopes: 75 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75 lb)

[Valsimot]

The specifications are correct, but cards and cardstock are not the same.

Cards are small greeting cards you can buy those from HP, but cardstock is different paper. The printer doesn't support cardstock, maximum recommended is 90 gsm for plain paper, cardstock is too heavy for this printer model.