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‎09-29-2020 12:46 PM - last edited on ‎07-13-2021 03:05 PM by Moderator

HP Recommended
Product: HP Officejet Printer 4632
Operating System: Microsoft Windows 10 (64-bit)

The printer received an update right after I changed the black ink cartridge and conducted an alignment,  It tried to restart itself and got stuck.  I pulled the plug.  Afterwards it only shows error code OXBA10ABBC with the power button flashing.  Support said to disconnect the power cord for 60 seconds.  That did not work.  Then it said to do that AND remove the ink cartridges.  That did not work - and the black ink cartridge is parked to the far right under a plastic lip that prevents access.  Nothing I've tried works.  It just goes back to the error code and flashing button.  It will not reset or shut off without pulling the plug.  Is there anything else I can do or should I just junk the printer and get a new one?

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1 person had the same question
1 REPLY 1

‎10-02-2020 09:20 AM

HP Recommended

@Markj888, Welcome to the HP Support Community!

 

Let us try these steps:

 

Make sure there are no paper jams inside the printer and the carriage is moving freely.

Refer to the steps from this document. 

 

For more info on resolving 0x errors, refer to this document - '0xc19a0005' or Similar Error Code Displays

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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