Officejet 4650 Print Issues

[lilred43]

Printer is not printing from desktop or laptop.  I have uninstalled and reinstalled three times and still not printing.  

[TEJ1602]

@lilred43, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• How is the printer connected to the computer?
• Are you able to make photocopies on the printer?
• Is there any error message on the printer or the computer?
• Is there any antivirus software installed on your computer?

Keep me posted for further assistance.

[lilred43]

@TEJ1602

I tried to connect to my work desktop using the wireless feature and it did not connect.  I received the error message "printer drivers not installed".   I have the Symantec anti virus program on the desktop.  

I have misplaced the USB cord to the printer, but I will try to get one and see if it will connect to the desktop. 

Thanks for your assistance. 

[TEJ1602 · Accepted solution]

@lilred43

Thanks for replying!

Disable the antivirus program and follow the steps below-

Delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If the issue persists, try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Also, try with USB once you receive it and let me know.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lilred43]

@TEJ1602

I have connected the printer to the desktop via USB cable and it's working great.

Thanks

[TEJ1602]

@lilred43

That's great! Happy to hear that.

Let me know if you need any further assistance.