Officejet 4650 Won't Print

[taylor351]

I attempted to print several pages of a PDF from my laptop but only one page printed.  I cancelled the document and re-tried it but the screen on the printer said Printing while it qued up a page but printed nothing.  after 30 min of it saying "printing" but nothing happening I cancelled again.  I re-connected the wireless connection and now it doesn't do anything at all, not even when I use a wired connection from my desktop. 

[DavidSMP · Accepted solution]

Hi @taylor351,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with not being able to print now after canceling existing print jobs. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to run print and scan doctor?
• Did you try to stop the print spooler and restart it and check if fixes the issue?

For now, try these steps:

First, run HP print and scan doctor from this link: http://hp.care/2b4bUIM

and check if the issue gets fixed.

If the issue continues then try these steps:

Press “Windows key” + “r” to get the “Run” window.

• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then download the latest full feature driver from http://hp.care/2tCq378 and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

• If the problem persists, then update the printer firmware also by following instructions from this link: http://hp.care/2rHKwDD
•  and update the firmware from the same link mentioned above to download the HP printer drivers.
• This will do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!