Officejet 4650 not printing glossy photos correctly

[AnaRigoli]

My Officejet 4650 is not printing 4x6 glossy photos correctly. The image always comes out with runny ink and blurry pictures, like it used too much ink. I chose glossy paper in the settings on my PC and printer, and I chose the correct size. What am I missing?

[Jeet_singh · Accepted solution]

@AnaRigoli,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I read your post about the photo printing issue on your OfficeJet printer. I am happy to look into this issue for you

Going through your post, it looks like an issue with the printer print settings on your PC causing the issue. While feeding the photo paper to the photo, you need to keep “Glossy” or print side facing down. Also, it is important to change the print settings before you print a photo. Check the settings mentioned below:

1. Go to control panel - Devices and printers
2. Right-click on your OfficeJet and choose the "Printing preferences" option.
3. Now, go to paper quality / layout tab and make sure the paper type is selected as "Photo paper".
4. Also, select the correct paper size and save the settings.

Now, follow the steps mentioned to print the photo:

• Open the picture using “Windows Photo Viewer” (You can right-click on the image and go to “Open with” to select the windows photo viewer app)
• Change the paper size appropriately.
• Also, change the paper type to “photo paper” before printing.

For more details, please go through this support document for : HP Printers - How to Print Photos (Windows)

Alternatively, you can also try to make a copy from the printer and check if the issue persists, 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out bad, then I would suggest you would need to do the printer alignment.

If the copy comes out fine, then I would suggest this could be a possible software or driver conflict, let's try to do a clean install of the printer software: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[AnaRigoli]

It turns out that I was putting the glossy side up! Thanks for the assistance! The photos come out beautifully, now.

[sandytechy20]

@AnaRigoli

I see that you were interacting with @Jeet_singh. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.