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HP Recommended
5610 All-in-one
macOS 10.13 High Sierra

am getting a flashing yellow exclamation point with the screen saying that there is cartridge problem...see the documents.  I have tried that, replaced both cartridges for about $70....and still getting the same message.  while messing with it I accidentally changed the language to norwegian.  can't seem to change it back.  tried the hard restart, no change.  about ready to toss it in the canal....is this fixable?  or is it too old?

1 REPLY 1
HP Recommended

@plynhky

 

Welcome to the HP Support Community!

  • To Reset the language to English:

Go to Setup > Preferences(last option in the menu) > Set language > English

7 - Setup

 

  • If you have Performed all the troubleshooting steps mentioned in this document to resolve a Cartridge Problem error and the error still persists, I'm afraid this could be a hardware issue with the printer. Please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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