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‎01-16-2019 05:53 PM

HP Recommended
Product: Officejet 5740
Operating System: Microsoft Windows 10 (64-bit)

I have an officejet 5740 installed on three computers.  Two of the three print fine, but the third one says 'user intervention required'.  I have uninstalled/reinstalled the software three times and ran the HP Print and Scan Doctor each time.  I can't print a test page or print from any apps.

1 REPLY 1

‎01-16-2019 09:24 PM

HP Recommended

Hi,

Please browse to C:\Progran Files (x86)\HP and delete the Diagnostics folder.

 

Next, download and follow below version of Print and Scan Doctor:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to follow any steps on screen, including restarting the computer and complete following the Utility, then try printing and check for any difference.

 

Shlomi



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