Officejet 5740 no longer connecting to WIFI

[Pleasehelp9]

My Officejet has been working on my WIFI for months.  All of a sudden it wasn't printing and said it could not find the driver.  I am told this is because Windows pushed an upgrade so device drivers had to be reinstalled....?  I have completely uninstalled everything HP on my laptop.  I have reinstalled the printer software and reconfigured WIFI at the printer.  My laptop sees my printer but when I chose WIFI connection it tells me that it cannot connect to WIFI.  WIFI is active on both printer and laptop.  I've paid my local guy to take a look and he cannot see any reason it's not connecting.  Anyone else experience this?  How did you resolve it?  Thanks.

[Jeet_singh]

@Pleasehelp9,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I see that you are facing issues while connecting the network printer to your Windows 10 PC. Is the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

Once the printer is connected to the network, then assign a static IP to the printer:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now, try the steps below to install the printer over the network:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy OfficeJet entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Open the Run window (Press Windows logo key + R), type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on  https://ftp.hp.com/pub/softlib/software13/printers/oj5740/OJ5740_Full_WebPack_40.11.1135.exe and install the software.
• Select Wireless option on the connection page and then finish the installation.
• Once done restart the computer and then try to print and check how it goes.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Raigam]

Please help me.

Thanks.