Officejet 6100 prints only blank paper after replacing red, yellow & blue cartriges.

[BP21]

I replaced red, yellow and blue cartriges after printer lites indicated to do so.  After replacement it prints only a blank piece of paper on a test print.  I then removed cartriges and cleaned cartrige slots on printer to insure they were not blocked with dried ink.  I then reset printer and did not clear issue.  I then followed HP guide to clean print head.  It goes through partial procedure, but then does not print anything as procedure says it should.  I then performed the print head alignment procedure and then tried to clean the print head again but it still did not complete the procedure.  Still printing a blank page on test print.  Any ideas?  Is print head bad?  I often have had issues in past after replacing cartriges.

[Dvortex · Accepted solution]

Hello, @BP21 – Greetings 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are facing print quality issues with the Officejet 6100 printer. It looks like you have performed all the necessary steps and is still facing the issue.

Please make sure to do all the steps: HP Officejet 6100 ePrinter Series (H611) - Troubleshooting Print Quality Issues

If the issue persists, please contact the HP phone support to get the printer service options.
 

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[BP21]

DVortex:  Thank you for your response.  I went thru the 6100 troubleshooting guide you referred to and as I repeated some of the procedures such as cleaning the printhead and printhead alignment I noticed it was starting to print faintly on test page.  After a few repetitions a test print came out good.  Thanks again for your assistance.          BP21