Officejet 6110 error message: Remove and Check Cartridge

[DH22]

I tried to print a page and it just stayed in the queue. I looked over and noticed the exclamation mark blinking on my HP 6110 printer. There was an error on the screen: "Remove and Check Cartridge", so I did. I found nothing wrong. Back of ink cartridges look good and the ribbons on the printer looked good. I even install both the HP56 black & HP57 color, brand new. Same error.

With printer left on, I unplug the  power from the printer, unplug from wall, unplug from the power adapter for 60 seconds or more. Plugged all power back in, same blinking exclamation mark on printer, same error.  The printer gets very light use, maybe 3 pages a week? I don't have anymore money, need help. Thanks

Note: I did have an issue with Dell SupportAssist crashing my PC and they never could get my HP 6110 Officejet OEM driver back. They installed some generic driver?? Took them hours. Windows 10 64 bit

[sandytechy20 · Accepted solution]

@DH22

Welcome to the HP support community.

I understand that you are getting cartridge errors and driver issues on the printer.

Follow these steps to fix the issue.

Clean the ink cartridge and carriage electrical contacts

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION: 

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

   If the error persists, clean the cartridge and carriage contacts a second time.

Refer to this HP document for more assistance on cartridge error:- Click here

Follow the below steps to fix the driver issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Install printer using Windows built-in driver:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DH22]

Sandytechy20, Thanks very much for the helpful information. 

I got lucky and figured it out. It was a defective (NEW) HP56 Black ink cartridge. Soon as I replaced it "again" the problem went away, hopefully forever. I was in a panic. Thanks

[sandytechy20]

@DH22

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.